Política de privacidad

Welcome to www.aprendible.com ( “Website” or “Site”). The Website is owned and operated by Mr Jorge Luis Garcia Coello with RUC: 1311832347001 in accordance with the national laws of Ecuador. Any reference to“Aprendible”, “Company”, “We”, “Us”,or “Our” refers to Mr Jorge Luis Garcia Coello and any reference to “You”, “Your” or “User” refers to all website visitors/users, whether registered or unregistered.

Data Controller

The Company is the data controller for any personally identifiable information you provide to us and we can be contacted at any time at jorge@aprendible.com.

Scope of this Privacy Policy

This Privacy Policy does not apply to information a User provides to another user through comments, questions and any other similar transmissions of personal data. We do not control how such third-parties process User’s information and we are unable to offer any assurances as to the security of such data.

Updates to this Privacy Policy

From time to time we will amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with regulatory requirements. We will notify you of any change to this Privacy Policy by updating the last updated date at the top of this page. You are advised to periodically review our privacy policy to ensure that you are familiar with any changes. Your continued use of the Aprendible Service following the introduction of the changes to the Privacy Policy will constitute an express acceptance of such changes by you.

Collection and Processing of Personal Information

We collect information from you when you:

• Subscribe to one of our plans;
• Send us an enquiry or support request;
• Respond to our marketing campaign;
• When you are referred to us by your friend or family or
• When you visit our Website.

What information we collect from you and how we process such information?

• Account Registration - Personal Information

When you subscribe to one of our plans, we will request you to provide us with your: full name, email address, username, your phone number and your country. In the event you choose to authenticate your account through social network account, we will also collect your email address, user-id and profile picture from the connected social account.

Purpose of processing

We process this information to verify your account, enable you to log into Aprendible Service and to enable us to contact you when required.

• Collection of payment information by our payment processor

When you subscribe to use our service and provide your payment information through our Website, such as your bank card details and billing address, all your sensitive data is collected, encrypted and used by our payment processor for processing your payment. Please note that the information you provide to our payment processor is governed by their own terms of service and privacy policy. To learn more, please visit the link.

• Collection of enquiry information

We collect certain personal information when you send us enquiries or other support requests through the “contact us” page on our website, through facebook messenger or directly to the email address at jorge@aprendible.com.

Purpose of processing

We process the data received from your enquiry for the purpose of responding to your request, to keep a record of your past communication with the Company and to provide you support where applicable.

• Collection of subscription data

We also collect certain data about your subscription such as your selected plan, the lessons you have already completed.

Purpose of processing

Your information is processed to ensure you have access to the Website according to your selected plan, to send you relevant marketing material that you subscribe to receive.

• Automatically collected data

We automatically collect certain data about you when you use of the Aprendible Service such as log data about the time, duration and frequency of your website visit, your IP address, your browser type, your operating system, pages you visit on our website, the hardware model and operating system you use to access the Service.

Analytical Data

We use Google Analytics, Facebook and GetResponse (Service Providers) tracking technologies to track certain user data for analytical purposes. On our behalf these Service Providers use the information generated by cookies stored on your device to evaluate how you use our service and provide us with reports that help us better understand our user experience and to improve our user experience.

Purpose of processing

We process this information to better understand how you use our Services and to improve our User’s experience. The source of the usage data is Google Analytics, Facebook and GetResponse. We only use this information to understand and improve our User experience. You can familiarize yourself with Google Analytics’ Privacy Policy by visiting this link.

Legal Basis

The legal basis for our collection and use of your personal information is to perform our obligations under the agreement that we enter into when you subscribe to use our service.

We may also process your information where we have a legitimate interest in such processing to improve our service to our users.

Where we use your personal information to send you any marketing material, the legal basis of such processing is your consent which we will obtain from you before we process your information for such purpose.

Please note that we may process any of the aforementioned information that we collect from you for the establishment, exercise or defence of our legal claims in any court proceedings or where we are required to process your personal information for fulfilment of our legal obligations.

Who we share your information with?

We do not sell or rent your personal information to any third-party.

We may disclose your personal information in the following circumstance:

• if we are required to do so by law;
• to protect our vital interest;
• To perform our contract with you;
• to protect the interests of other individuals and/or;
• upon reasonable requests from the law enforcement authorities.

Who do we share your personal information with:

• Our payment processors only to the extent necessary for the purposes of processing your payments and/or issuing refunds (where applicable), addressing chargebacks and similar issues;
• Our service providers such as analytics tools, hosting service providers and developers who help us in the day to day analysis and operation of our business;
• To any governmental body or authority where we are required to provide such personal information by law.

Transfering your personal data outside European Economic Area (EEA)

Aprendible is operating from its offices in Ecuador. We may hold and process your information in and outside the country of your residence. If you are currently residing in a EEA member state, by providing us your personal information you agree to such transfer of data in and outside of the EEA. Regardless of where your information is transferred and processed, your personal data is governed by this Privacy Policy.

Merger or Acquisition

Mergers and acquisitions are part of business reality. In the event we undergo a merger or acquisition, your personal information will be transferred to the new acquirer who may be outside the EEA as part of our business asset. We assure you that any transfer of your personal data to a new entity will not limit your rights under this privacy policy and your personal information will be managed by the entity on terms substantially the same as set out in this Privacy Policy.

Your Data Rights under the GDPR

Your right to access your personal information

Where we process your personal data, you have the right to access your personal data that we hold along with information relating to the purpose for which we are processing your data and who we share it with. If you currently have an account on www.aprendible.com you can easily view the personal information you provided us by logging into your account or alternatively by contacting us at jorge@aprendible.com.

Your right to edit your personal information

Where the information we hold about your is incorrect, outdated or inaccurate, you have the right to edit your information for the purposes of rectifying any inaccuracies or updating it. You can easily edit your personal information by accessing your account settings page on the website.

Your right to erasure of your personal information

You have the right to request that we erase your personal information from our records. We will respond to your request within 30 days from the date of receipt of your request.

If you wish to exercise your right to access or erase your personal information, please contact us at jorge@aprendible.com and we will respond to your request within thirty working days.

Your right to object to processing of your personal information

You have the right to object to our processing of your personal information including processing of data for direct marketing purposes. We will immediately cease processing your personal data for such direct marketing purposes upon receipt of your objection.

Your right to data portability

Where the legal basis for collection of your personal information was consent or legitimate interest including performance of our contractual obligations under a sale of goods agreement and it was collected automatically, you have the right to receive your data in a machine readable format.

Your right to file a complaint with a supervisory authority

If you are of the view that our processing of your personal information is infringing your privacy rights or any applicable privacy laws governing your personal data, you may file a complaint with a supervisory authority responsible for data protection in your country of residence (if you are living in EEA).

Your right to withdraw your consent

Where we use consent as the legal basis for processing your personal information, you have the right to withdraw your consent anytime by giving us a written notice of your withdrawal at jorge@aprendible.com.

Marketing Emails

When you opt-in to receive marketing communication from us, we will use your personal information to send you marketing material that we think you’ll find interesting. You can opt-out of receiving such communication at any time by clicking the unsubscribe link at the bottom of our emails, and we will no longer send you marketing emails. Please note that we may still have to send you system/policy update related emails as well as your subscription related emails.

Security

We strive to keep all your Personal Information secure. We use all commercially viable means to protect your Personal Information, however as our Website is built upon and uses third-party tools and software there may be vulnerabilities that we are not yet aware. Therefore we are unable to offer any guarantees as to the security of your personal information.

Retention of User data

We will retain your personal information in our database for the entire duration that your account is active. After you cancel your account, we will not keep any of your personal information in our database for a period longer than necessary for the fulfilment of our business and legal obligations.

Cookies

We make use of cookies on our Website. Cookies are small text files placed on your computer's browser to store your preferences when you use our services. You can decline to accept website cookies by changing your browser settings; however, you understand that this will impact your user experience on our website.

Take note that although cookies on their own do not collect any personally identifiable information about our users, once you create an account and provide us with your personally identifiable information, this information may be linked to data that is already stored in the cookie.

Cookies enable us to track information about our Users and help us to improve our user experience.

We use cookies to:

1. Identify you as a unique user when you visit our website;
2. Determine if you are logged into your account on our website;
3. To store your preferences on our website;
4. To prevent any unauthorized access to your account and to protect the safety of our website;
5. To analyse how users use our website;

We will request your express consent for use of our cookies. You can easily refuse accepting cookies by declining our request for consent. You can also refuse to accept cookies by changing your browser settings. Please note that when you block, delete or refuse to accept cookies, it will result in poor user experience and you may not be able to access all areas of our website and services.

Third-party websites

We will clearly identify any links to third-party sites on our Website. When you click on these third party links, you will be redirected to the Website that is owned and operated by a third-party. Their own legal policies and agreements govern these third-party websites and we encourage you to review their Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.

Contact us

Aprendible is operating from its offices in Ecuador.

Email address: jorge@aprendible.com

Business address: Calle Chile y Av. Paulo Emilio Macias, Diagonal al jardín Gabriela Mistral, Portoviejo, M, 130103, Ecuador